Warranty Policy
🛡️ HYHY Tech Warranty Policy
At HYHY, we’re committed to helping you explore with confidence — day or night. That’s why every product is backed by a 3-Year Limited Warranty that protects you from defects in materials or craftsmanship. Because your adventures deserve gear that lasts.
🔍 What’s Covered?
We offer a 3-Year Limited Warranty from the date of delivery on all SHARP LENSE binoculars.
This warranty covers manufacturer-related defects in:
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Electronic components (IR light, display, control buttons)
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Focus and zoom mechanisms
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USB-C charging port and internal wiring
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Built-in lithium battery (5000mAh)
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Lens or sensor defects that impact core function
If something goes wrong under normal use, we’ll repair or replace your unit — free of charge.
⚠️ What’s Not Covered
This warranty does not cover:
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Normal wear and cosmetic scuffs
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Physical damage due to drops or impact
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Water damage from submersion
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Damage caused by misuse, modification, or improper charging
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Third-party repairs or alterations
We design SHARP to handle real-world use, but we cannot cover issues caused by accidents or improper handling.
🧾 How to Submit a Warranty Claim
Reach out to support@hyhytech.com with the following:
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Your name and order number
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Photos or video showing the issue
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A brief explanation of what happened
Our team will respond within 2–3 business days to guide you through the process.
🔁 What Happens Next?
If your claim is approved, we’ll either:
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Repair the device
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Replace it with a new one
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Offer a store credit or refund (if a replacement isn’t available)
We’ll also cover shipping costs for approved resolutions.
🌍 U.S. Warranty Coverage
Our 3-Year Warranty applies to orders shipped within the United States. For international support, please contact us directly — we’re happy to help where possible.
💬 Need Help?
Have questions or need troubleshooting advice? Our support team is here to make sure your SHARP experience stays sharp.